Mr. Hanna and Mr. Gray,

I wanted to send a short note on the wonderful service provided by our seller agent Diana Mathison from the Mt. Lebanon Howard Hanna office.  My wife Emily and I worked with Diana in 2010 when we purchased a house in Mt Lebanon (104 Dupont Circle).  This winter we needed to sell that home due to a relocation and worked with Diana again on the sale of our house.  Diana worked tremendously hard to help ensure a timely sale of our home and we are very appreciative of her work.  Here are a few things that Diana did that stand out to Emily and me:

- The home video tour/slide show she prepared was excellent.  It almost made it look like a completely different house (in a good way) as we watched it and it showed the house very well.

- Once we had an offer, Diana worked to ensure that we got the most value for our house, but did not lose the chance at a sale.  She negotiated the things that we asked for, but also provided input based on her experience to make sure that we didn't push away perspective buyers.

- The most significant assistance Diana provided was an event that occurred close to closing after we had moved out of the house.  Diana stopped by on the Monday after we moved out to let in cleaners and discovered water in the garage and on the kitchen floor.  We had moved out and this was the weekend where there was bitter cold temperatures overnight.  Ultimately the issues were not major, but what really saved us was Diana's contacts and connections she has built up.  I had tried to make a couple phone calls to plumbers in the Pittsburgh area, and due to the high volume of issues for homeowners all over Pittsburgh they were either going to be asking a premium for service or it was going to take multiple days for them to respond.  Diana was able to contact plumbers she has built a relationship with, and was able to get someone to our house for repairs on that Monday, at a very reasonable price.  Diana also stayed to ensure the work was completed.  This could have been a major situation, since we had moved out and relocated to our new location in Delaware; thankfully Diana was able to help guide us through this to ensure repairs were done so that the closing wasn't delayed.

We have worked twice with Diana, and we would definitely recommend her to anyone we know in the Pittsburgh area who is looking to buy or sell.  We have an appreciation for the efforts that Diana puts forth for her clients as we work with other realtors in our new location.  If you have any questions or any followup, please feel free to contact me at the number below.

Thank you for your time,

Brian and Emily Case

104 Dupont Drive

Mr. Hanna,

I just recently closed a sale of my home at 224 Vernon Drive in Mount Lebanon, and I want to let you know about the outstanding service and support I received from Diana Mathison.  We were able to sell almost immediately, but we ran into a few challenges after the home inspection.  Diana was amazing and worked tirelessly to make sure all "t"s were crossed and "i"s dotted to close the deal. Unfortunately for her, she had to be our real estate agent, our decorator, and our therapist, but we got through it all unscarred.  I can't imagine what we would have done without her genuine support and real estate experience.  

We are happy now after our move to Chicago, but I would not hesitate to use Howard Hanna in the future.  You guys were terrific and thanks again.

-Justin and Jennifer Lasky 224 Vernon Drive

Dear Hoddy,

My husband andI began our home buying process by visiting different homes in the neighborhood just to get an idea of what we wanted.  We were not yet at the stage of wanting to hire an agent, but upon meeting Diana we knew she was exactly what we were looking for in an agent.  We were immediately impressed with Diana’s knowledge of the neighborhood and market, her honesty, and responsiveness to our needs.  With so many agents you often feel like you are trying to be sold as quickly as possible, but with Diane we could truly tell she had our best interests at heart.  We knew that she was listening to what we were asking for, and not just trying to push us into a home to make a sale.  Diana went above and beyond our expectations.  Diana was generous with her time, gave us good advice, much needed support and a refreshing positive attitude. We are still amazed at Diana’s outstanding problem solving skills, and how quickly she could get things accomplished. She has our total trust and confidence as a realtor, something that I could not say about other realtors we have dealt with in the past. 
 

Julie and Anthony Westfall, 8303 Sharalyn Drive

Dear Mr. Hanna,

Diana Mathison was a great agent for me.  I was thrilled when my house at 64 Woodhaven sold in only 2 days after being listed on the MLS.  I have bought and sold over 20 houses in the past 30 years and this has never happened.  

Several things make Diana different than other agents.  First, she did a complete walk through and inventory of my home in order to gain an in depth understanding of the qualities of my home and what those qualities would offer potential buyers.  Second, she did a great job taking pictures and doing a video documentary of the house for the internet as the first walk through for potential buyers.  She was always available to meet with buyers, service people, and any follow up necessary during the selling process.  Last but not least, Diana’s extensive networking in the Pittsburgh area extends beyond Mt. Lebanon and even the South Hills, to cast a wide net for potential buyers in order to sell her listings quickly and for the best price. 

I totally endorse Diana Mathison as a successful agent and would recommend her to any seller!

Sandra Hagenbrock

64 Woodhaven Drive

Mr. Hanna,

Diana Mathison came recommended to me by a colleague from work.  His exact words were, “she is amazing—a great attitude and she works tirelessly to get her job done.”  We cannot agree more. 

Diana has recently helped us sell our home.  The home sold in less than 48 hours for close to $10,000 dollars above our asking price.  This is largely due to the great care Diana takes with her work.  Diana takes all of her own pictures and puts together a wonderful website featuring your house for the listing.  She gives candid, but realistic advice about the things you should do to get your house ready for the market.  Both my husband and I work full time, and knowing our crazy schedule, Diana even dropped off a new welcome mat before our first buyers came through because she knew we hadn’t had time to purchase one ourselves.  Finally, Diana approaches her job with great integrity.  This was critical to us.  In sum our experience has been outstanding.  I am thrilled to have the chance to recommend her myself.  

Katherine Himes and John Antonelli

633 Crystal Drive

Diana- thanks for your outstanding, professional work in helping us sell our house. At each stage in the process you were helpful, thoughtful and anticipated issues that could arise. We really thought that your photo tour showed our house in a great way and "sold" the house at the first showing. Even after the sale you were helpful with the "re-negotiation" after the inspection. We appreciated your energy and enthusiasm that you brought to the whole process.

Thanks again.

Paula Hopkins and Ken Argentieri

34 Mayfair Drive

Dear Howard Hanna and Helen Hanna Casey,

Mt. Lebanon Magazine published this article on their inside cover...  WOW! The following is an excerpt from a letter sent to Howard Hanna Relocation Director Susan Sadowski regarding how Mt. Lebanon's new residents' packet helped convince one famly to move to Mt. Lebanon.  The packets are free to new or prospective residents and are available in the Public Information Office in the Municiple Building.

Diana Mathison first sold us on Mt. Lebanon before even showing us a home.  She sent us a CD-Rom ("Mt. Lebanon a Community with Character") and other literature on the community that sold us on the lifestyle there.  Her enthusiasm for the community where she lives was genuine and contagious.  As you might have guessed, we are buying in Mt. Lebanon.  We will close in two weeks.  I can't thank you and your team enough.  We have moved two previous times, and this has been by far our best experience.  As for Diana we just say WOW!

Jim and Nora Nealon, Folkstone Drive